Auckland Tour with Harbour Cruise and Sky Tower

We booked this tour for our family of three and are glad we did as we got a good taste of what downtown Auckland is all about. We were only in Auckland for two days so didn’t have much flexibility on doing many tours. The coach bus was comfortable and the driver was friendly and informative. Our tour group consisted of a total of 6 adults and our baby so it was small and intimate. We enjoyed being able to see a glimpse of downtown Auckland essentials without having to drive or do any background research. We also had a good time on the harbour cruise and exploring the Sky Tower. I would certainly recommend this tour!

Wonderful time. Guide was excellent and we enjoyed everything about the tour. Sky tower was the highlight.

Tour was great and the bus hostess knew what she was talking about. Unfortunately the harbour cruise was cancelled due to the weather but the city tour was sufficient

Overall this should have been a very good tour however the company that runs the tour knows nothing about customer service. Firstly the pick up at the hotel was late. The city tour once underway was good and the driver knowledgeable however once he dropped the tour off for the harbour cruise it went off the rails. The instructions were poor where to go and what to do and many on the tour were confused. There was able time before the cruise so the were able to get their tickets from the confused cruise staff and make it to the cruise. The cruise was fine and went around the harbour but it was impossible to hear the narrator from most parts of the vessel. The instructions were to meet at the front of the cruise terminal at 3:30 Pm and a Super Shuttle would be there to pick everyone up and take them to the Sky tower. Four of us that were travelling together to take our time after the cruise before the 3:30 pick up while most of the others headed straight back to the pick up area. Our group returned to pick up area at 3:30 and their was no shuttle there. There was another couple sitting on the bench waiting for the shuttle as well and they said they had been there since 3:25 pm and had seen no shuttle during that time. We were not sure what happened to the others on the tour so we waited for the shuttle together. After no shuttle showing up for 20 minutes I called the companies customer service number. I asked when the shuttle was coming and was rudely told that it had been there already and left with all the passengers. When I informed them that it was impossible for them to have all the passengers as 6 were still waiting and they must have left with the others early I was told they would do nothing and we had to find our own transportation to the sky tower. Very poor customer service to solve their mistake. This tour also strangely picks you up at your hotel but the tour ends at the Sky tower so you have to find your way home from there. As I said what would have been an excellent tour would have been if the company that runs it knew anything about customer service. If they would treat the customer with repect the tour would been wonderful as Auckland Is a beautiful city to tour

Brilliant trip. Great guide.

The bus picked us up at our hotel, The Sofitel, so convenient We got a good overview of the city. Included was a ticket for a ferry ride to DEVONPORT, WHERE WE HAD A GOURMET DINNER SEASIDE. Later we went to sky tower . WHAT a view! HAD OUR PICTURE TAKEN AND TRANSFERRED TO MY IPAD. WHAT MEMORIES WE SHARED

This is a most do. Enjoyed it .

I found the tour wasn't great value. We were dropped off at the harbour but not told where to go or that the cruise wasn't leaving for another 2hrs. Another company then picked us up to go on a self tour of the sky tower. You could have easily done this on your own for cheaper. Wouldnt recommend.